FAQ
About Hearing Loss
What are the signs of hearing loss?
Hearing loss can occur anywhere along the auditory pathway. There are many possible causes of hearing loss. Most hearing loss is associated with some kind of damage to the auditory system or diminished function as we age. However, hearing loss is different for each individual and may have different causes.
How does hearing loss affect my overal health and well-being?
The human ear is divided into three parts, the outer, middle and inner ear. When we hear any sounds, the sound waves are transmitted through the outer, middle and inner ear to the brain for interpretation - as we call this the auditory pathway. Any damage along this auditory pathway can prevent sound from being transmitted efficiently to the brain, resulting in hearing loss.
How can I tell whether I'm a candidate for hearing aids or not?
It is true that some hearing loss is temporary; however, the majority of hearing loss is linked to auditory system damage or a decrease in function as we age. These losses are not temporary. Hearing loss is unique to each individual and may be caused by a variety of factors.
How will hearing aids help me with my hearing loss?
Hearing aids amplify sounds to a loudness you can hear based on your hearing loss, while processing each loudness and frequency differently so you can hear conversations and better experience life while protecting your hearing.
Will hearing loss be fixed rigth away with hearing aids?
Hearing aids can improve your ability to hear and communicate while protecting your residual hearing, however, they cannot reverse your hearing loss or restore your hearing.
Just like when you wear eyeglasses, using them allows you to see what you want to see, yet does not reverse myopia.
Is hearing loss permanent?
Some hearing loss is temporary; however, most hearing loss is related to some kind of damage to the auditory system or diminished function with age. These losses are not temporary. Hearing loss is different for everyone and may have different causes.
Will wearing hearing aids make my hearing loss better?
Hearing aids can improve your ability to hear and communicate; however, they cannot reverse your hearing loss or restore your hearing.
About Kingwell Product
How are Kingwell different from traditional hearing aids and other over-the-couter(OTC) devices?
Unbeatable Value: Get premium hearing aid performance at a fraction of the cost of traditional brands. Our advanced technology matches top-tier options, delivering exceptional hearing enhancement, noise reduction, and processing capabilities at an incredibly affordable price.
Seamless Convenience: Take control of your hearing health from home with our user-friendly self-testing and fitting features.
Stylish Comfort: Enjoy sleek, modern design and all-day comfort. Our hearing aids easily connect to your smart devices for added convenience.
Cutting-Edge Innovation: Stay ahead with our constantly evolving technology. Our hearing aids can be easily upgraded and updated online, ensuring you always have access to the latest advancements.
How safe are Kingwell's hearing aids?
For safety, our OTC hearing aids block out loud noises and amplify soft sounds. They are certified to meet both American and international standards and safeguard hearing through the use of compressed amplification technology.
How effective are Kingwell hearing aids?
Our hearing aids surpass $2000+ brands in speech clarity, improving speech by over 20%. Customized sound amplification guarantees user comfort during calls, online meetings, and conversations. Enjoy crystal-clear, pleasant sound quality.
Which range of hearing loss is supported by Kingwell Hearing aids?
Kingwell OTC hearing aids are medical devices that address hearing losses of up to 80 dB, spanning from mild to severe. They are appropriate for anyone over the age of 18 who needs auditory support and are great for improving hearing during phone calls and multimedia over Bluetooth.
Is the Bluetooth compatible with my phone?
This Bluetooth hearing aid is compatible with both iOS 11+ and Android 9+. It could be used for a variety of purposes, such as multimedia streaming, phone calls, and conversations.
Pricing&Ordering
How is it possible that Kingwell's products are priced so low?
67% of a traditional $5,000 hearing aid goes directly to middlemen like traditional in-person clinics.
We cut out the middleman entirely, which means no rent, and other overhead expenses to pay.
Do I need to pay sales tax on my order?
When purchasing our products, you may be required to pay additional import taxes and fees. These fees are levied by the customs authorities in your country or region, and we have no control over or ability to predict their exact amount. We recommend that you consult with your local customs department for information on regulations and fees prior to purchase.
Do I need a prescription?
Simplely no, you won't need a prescription for it.
Does Kingwell offer financing program?
Yes, we offer installment payments, you can choose to purchase in full or pay at an average of $33 per month!
About Service
What can I get help if I need further assistance?
If you need any subsequent assistance, you can contact us at support@kingwell.store and we will get back to you within 24 hours. Alternatively, you can contact us through the Chat channel on our website via: https://kingwellhearing.com/, please note that this chat is only open at certain hours:
Sunday through Thursday, 5 a.m. to 10 p.m. ET.
Will Kingwell work for me if I'm not tech savvy
Absolutely! Our dedicated customer service team is here to provide you with personalized guidance every step of the way. Rest assured, our hearing aids are designed to be intuitive and user-friendly, ensuring a seamless experience. You can count on us to alleviate any concerns you may have.
Can I resturn Kingwell if it doesn't work for me?
We're sorry that our product didn't work for you, but rest assured that Kingwell hearing aids are returnable for a full refund within the first 45-day trial period.