How to Use Your Hearing Aids?

• Step 1: Wearing Your Hearing Aids with Ease
  • Choose the Right Ear Tips: Find the ear tips that fit you best (small, medium, or large, vented or non-vented). You want the tips to feel comfortable, not too tight or loose.

    
  • Confirm Indicator Lights: Open the lid of the charging case and make sure all three indicator lights are on. This shows that your hearing aids are charged and ready to use.

    
  • Put On Your Hearing Aids: Take the hearing aids out by gently grasping the sides (avoid touching the Touch Sensor).

    
  • Install Ear Tips: Remove the old ear tips by twisting them off, then securely twist on the new ones.

    
  • Fitting Your Hearing Aids: Place the hearing aids in your ears and twist them slightly until they fit snugly and comfortably.

    
  • Hearing Aids Activated: Once your hearing aids are in place, you will hear a bubble-like prompt. This means they are turned on and ready to help you hear better.

    
  • Storing Your Hearing Aids: Place the hearing aids back into the case and close the charging case.

• Step 2: Download the myKingwell App
  • The myKingwell app makes using your hearing aids even easier. You can download it on your smartphone.

    Option 1: Scan the QR Code Simply scan the QR code provided in your package to download the app.

    Option 2: Search in the App Store You can also search for "myKingwell" in the Apple App Store or Google Play Store and tap "Download."

    

• Step 3: Setting Up Your myKingwell App Account
  • Open the App Upon the first launch, the app will kindly ask for permissions, like access to privacy settings and notifications. Please grant these to ensure your hearing aids work smoothly and stay connected.

    
  • Enter Your Information Enter your mobile number/email and order details to set up your account and password.
  • Log In Tap "Log In" to finalize the creation of your account and start using the app.

    

• Step 4: Connecting Your Hearing Aids to Bluetooth
  • Follow these steps to pair your hearing aids with your mobile phone:
  • Prepare the Hearing Aids Place both hearing aids in the charging case and keep the case close to your mobile phone.
  • Enter Pairing Mode To enter pairing mode, press and hold the oval button on the charging case for 2 seconds until the three LED lights turn blue and flash slowly.

    
  • Turn On Bluetooth Activate Bluetooth on your phone by swiping down the notification bar or going to the Settings menu.
  • Pair the Devices Select "Kingwell" from the list of available devices on your phone to complete the pairing process.

    

• Step 5: Wearing Your Hearing Aids
  • Position the Hearing Aids Properly place the hearing aids in your ears, making sure the microphone and speaker are positioned correctly.
  • Adjust for Comfort Adjust the hearing aids until they feel comfortable and secure for stable use.

    

• Step 6: Audiogram and Hearing Test Setup
  • Add a Professional Audiogram If you have a professional audiogram, add it to the app under "My Sound" > "Customize Audiogram" to personalize your hearing aid settings.

    
  • Perform a Hearing Test If you don't have an audiogram, use the "Hearing Check" feature for a hearing test to customize your hearing aids.

    

• Step 7: Switching Hearing Modes
  • The myKingwell app offers two hearing modes: · Hear in Noise – Ideal for noisy environments. · All Around – Suitable for everyday use.

    You can easily pick the mode that suits your environment. Switching between modes is simple in 3 ways:

    

• Step 8: Managing Volume and Noise Reduction
  • Experience Sound Changes After wearing your hearing aids, try different environments to see how they adapt, and notice how the sound clarity, volume, and comfort adjust to each setting.
  • Adjust Volume and Noise Reduction Based on your listening experience, you can fine-tune the volume and noise reduction settings using myKingwell App. Simply use the slider to adjust the volume or toggle the noise reduction level for better hearing. For more detailed adjustments, visit the "Sound Management" section in the app.

    

• Step 9: Keeping Your Hearing Aids Powered and Maintained
  • Charging Use the charging cable that came with your hearing aids to connect the charging case to a power outlet.

    
  • Hearing Aid Upgrades When a new software version is ready, the myKingwell App will notify you. Simply follow the on-screen instructions to update your hearing aids. Be sure your hearing aids are in the charging case during the update. To manually check for updates, go to "More" > "Software Updates" in the app to keep your hearing aids running at their best.

    

• Step 10: Getting Help from Customer Service
  • If you have any problems with your hearing aids, don’t worry - we’re here to help! You can reach out for support in the following ways:
  • In the myKingwell App Tap the "Customer Service" button to chat with online support staff.
  • Online Visit the official website at kingwellhearing.com for FAQs and additional contact information. Or contact our 7/24 customer service e-mail: support@kingwellhearing.com